Privacy Policy

01 Information We Collect

When you use our website or book a travel service, we may collect:

• Full name
• Email address and phone number
• Country of residence
• Booking and travel information
• Number of travelers and preferred travel dates
• Hotel or accommodation details
• Passport or identification information when required for a booking
• Payment-related information necessary to process your reservation
• Information you voluntarily provide when contacting us

We may also collect limited technical information such as your IP address, browser type, device type, pages visited, and general website usage.

02 How We Use Your Information

We may use your information to:

• Process and manage your bookings.
• Arrange tours, transfers, Nile cruises, hotels, and other travel services.
• Communicate with you regarding your reservation.
• Respond to questions and customer support requests.
• Send booking confirmations and important service updates.
• Improve our website, services, and customer experience.
• Prevent fraud, misuse, or unauthorized activity.
• Comply with applicable legal and regulatory requirements.
• Send promotional offers when you have agreed to receive them.

03 Booking & Payment Information

When you make a reservation through PacknFly, certain information may need to be shared with trusted service providers involved in fulfilling your booking, including hotels, cruise operators, transportation providers, guides, activity suppliers, and payment service providers.

Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

04 Sharing Your Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third parties, including:

• Hotels and accommodation providers
• Nile cruise operators
• Tour and activity suppliers
• Transportation and transfer providers
• Tour guides and local representatives
• Payment processors
• Website and technology service providers
• Government authorities when legally required

05 Cookies

PacknFly may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and improve our services.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

06 Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send information about new tours, special offers, travel deals, destinations, and company updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

07 Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted online.

08 Data Retention

We retain personal information only for as long as reasonably necessary to complete bookings, provide customer support, maintain business records, resolve disputes, meet legal obligations, and protect our legitimate business interests.

When information is no longer required, we may securely delete or anonymize it where appropriate.

09 Third-Party Websites

Our website may contain links to third-party websites, including payment providers, travel partners, social media platforms, or other services.

PacknFly is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

10 Children’s Privacy

Our website and services are intended for general travel customers and are not specifically directed toward children. We do not knowingly collect unnecessary personal information from children.

11 Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Withdraw consent where processing is based on consent.
• Object to certain uses of your information.
• Request restriction of processing where applicable.
• Unsubscribe from marketing communications.

To exercise a privacy-related request, please contact us using the details below.

12 Changes to This Privacy Policy

PacknFly may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.

Any updates will be published on this page with the revised Last Updated date.